My mother, who never curses — never — used to say, “Don’t assume,” because it makes an ass out of you and me. Of course, she would always spell out a-s-s, but the point stuck.
Assumptions lead to unspoken expectations, disappointment, and a breakdown of trust. We see it in personal relationships, and it’s just as true at work. How often do we assume the intent of the person emailing us four times in two days? How often do we assume our manager knows our career aspirations because we mentioned them once when we started? How often do we assume others are as satisfied at work as we are?
One reason emotional intelligence is at the center of my work is because it forces us to slow down. It asks us to notice the unconscious thoughts and reactions that drive our behavior, often before we’ve had a chance to question them. Those moments of pause can make the difference between strengthening trust and quietly eroding it. Consider,
What assumption have you made at work recently that, in hindsight, got in the way of trust or connection?
I’d love to hear your thoughts. Reply to this email or share your comments during our next Lunch & Learn.
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Belonging Under Strain: What Sustains Connection When Tension Is High
Wednesday, February 25, 2026
12:00–12:45 pm ET
In the past several weeks, I’ve had conversations with clients overwhelmed and stressed by the constant flurry of executive orders and their impact on their teams, organizations, and personal lives. These are some of the concerns we’ve been hearing:
The Magic of EQ
Embrace Breaks for Emotional Regulation Being on hyperalert from scrolling or watching the news wreaks havoc on our bodies and minds. Taking breaks is essential for grounding, recentering, and calming your nervous system. Whether walking in nature or listening to calming music, these pauses help you react less and think more clearly.
Seeking Support is Strength Just because people constantly turn to you doesn’t mean you don’t need support, too. Ask your colleagues, manager, friends, partner, or even your kids for help. You can’t be everything to everyone all the time. You deserve a moment to exhale.
Self-Care is Non-Negotiable Double down on the basics. Treat yourself with the same care you’d give a child. Rest when you need to, nourish your body, and create small moments of joy. These seemingly simple actions increase resilience and help you navigate uncertainty with more ease.
Something to think about
What do you do to stay calm during chaos and constant change?
Something to do
Check out the rest of the 8-minute video on How to Lead During Chaos. If you found it useful, like it on YouTube and share it with a friend!
Take action!
Want to learn more about how we can support you and your organization in enhancing emotional intelligence and cultivating psychological safety in uncertain times?
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